Shipping & Refunds

Shipping/Delivery
Our business hours are Monday to Friday, 9am - 3pm. If you make a purchase outside our office hours we will send your order on the next business day.

Products are packaged securely and sent by courier with signature required to ensure you get it safely. If you can't sign for it let us know in the comments section of the checkout - unfortunately we can't accept responsibility for parcels left without signature.

Please allow 2 - 3 working days for NZ Post to deliver and longer for Rural delivery. Delivery dates can vary due to road delays with the courier service and at busy times during the year.

We cannot ship to PO Boxes or outside of New Zealand.

Shipping charges
  • Orders under $9.99 have a small freight charge of $6.99
  • Orders $10.00 and over have a freight charge of $9.99
  • FREE delivery for orders over $99.99

Free pick-up option
Use the code PICKUP at checkout to pick your order up from our office:
  • Unit 4, 99 Sawyers Arms Road
  • Between the 10am and 2pm Monday to Friday
  • Orders will be ready within 24 hours or give us a call if you require same-day pickup.
We will track & trace any delayed parcels. Please contact Customer Services on 03 352 8446 or send us an email.

Refunds

Please choose carefully as we will not refund for change of mind.

We will meet all our obligations under the NZ guarantees act. We are happy to issue refunds for damaged (unless purchased via our damaged packaging section), defective items or incorrect items within 7 working days of receipt of goods.

Please note: only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). All items must have been purchased from The Beauty Department NZ. 

The Beauty Department NZ are official suppliers for the ranges on the website.